1. Damaged, defective or wrong items
If your order arrives damaged, defective, incomplete or different from what you ordered, tell us within 48 hours of delivery on WhatsApp (+91 63552 77727) or by email. Please send your order details and clear photos or an unboxing video of the problem. Once we confirm it, we will replace the item or give you a full refund, including delivery charges, at no extra cost to you.
2. Items we cannot take back
Teethers, soothers, pacifiers, feeders and other items that go in a baby’s mouth or touch the skin are hygiene products. For your baby’s safety, we cannot accept returns of these once the pack has been opened or the seal broken, unless the item is defective, damaged or wrong. This does not affect your rights for defective products.
3. Changing your mind
You can return unopened items in their original, sealed packaging within 7 days of delivery. Please message us first so we can arrange it. Unless the item was faulty or wrong, the cost of sending it back is yours, and we will refund the item price once it reaches us in its original condition.
4. Cancelling an order
You can cancel any order free of charge before it is dispatched, and we will refund anything you have paid in full. Once an order has been dispatched, the returns rules above apply.
5. Wholesale and bulk orders
Please check bulk deliveries when they arrive and report any damage, shortage or wrong items within 48 hours. Defective stock reported within 7 days of delivery will be replaced or credited. Any other return or credit terms are as agreed with you in writing when the order is confirmed.
6. How refunds are paid
Approved refunds are paid to the original payment method, or by bank transfer or UPI if you paid another way, within 7 working days of approval. We will tell you when the refund has been sent.
7. Need help?
Contact us on WhatsApp, by phone or by email using the details below. If you are not happy with how we handled your request, you can raise it with our grievance officer, who will acknowledge it within 48 hours and resolve it within one month.
Contact and grievance officer
- Business name
- Star Kids
- Business type
- Trader
- Address
- Rajkot, Gujarat, India
- Grievance officer
- Grievance Officer, Star Kids
- Phone
- +91 63552 77727